We can get your personal information when you:
We may also collect information about you from other organisations, if this is appropriate. These include fraud-prevention agencies, business directories and credit reference agencies. We may also collect information about you from other companies, or joint venture partners.
This, in turn, helps us make our website relevant to your interests and needs. We may use a persistent cookie (a cookie that stays linked to your browser) to record your details so we can recognise you if you visit our website again. See the next section for more details.
The information we collect about you depends on the Logical Focus Ltd t/a Logical Telecom products and services you use and subscribe to. It includes (but isn’t limited to) the following:
We’ll also get information on how you use our products and services, such as:
We may use and analyse your information to:
We’ll store your information for as long as we have to by law. If there’s no legal requirement, we’ll only store it for as long as we need it. We’ll also keep some personal information for a reasonable period after your contract has finished – just in case you decide to use our services again. We, or one of our partners, may contact you about our services during this time if you haven’t opted out of receiving marketing communications from us.
We may share information about you with:
We’ll release information if it’s reasonable for the purpose of protecting us against fraud, defending our rights or property, or to protect the interests of our customers.
If we’re reorganised or sold to another organisation, we may transfer any personal information we hold about you to that organisation.
We may need to transfer your information to other group companies or service providers in countries outside the UK. This may happen if the servers of our suppliers and service providers are based outside the UK, or if you use our services and products while visiting countries outside this area.
We constantly monitor how your data is stored and recorded to ensure it is secure
If we have a contract with another organisation to provide us with services or a service on our behalf to process your personal information, we’ll make sure they have appropriate security measures and only process your information in the way we’ve authorised them to. These organisations won’t be entitled to use your personal information for their own purposes.
Communications over the internet (such as emails) aren’t secure unless they’ve been encrypted. Your communications may go through a number of countries before being delivered – as this is the nature of the internet. We can’t accept responsibility for any unauthorised access or loss of personal information that’s beyond our control.
You can write to us at any time to get a copy of the personal information we hold about you.
If you believe we’re holding inaccurate information about you, please contact our customer services team (through the ‘Contact Us’ page on our website) so we can correct it.
If you no longer want to receive marketing messages from us, please contact our customer services team and you’ll be ‘opted out’. (You can get in touch with customer services through the contact us page on this site.)
You can choose to opt out of all marketing communications or to opt out of marketing in one of several ways (such as email, phone or post).