Simply, hosted telephony is a telephone system that resides in the cloud rather than in your office. Users access the system through a standard IP handset or a soft phone – a screen-based virtual phone. Calls are made and received over a broadband connection rather than your typical telephone network.
As well as giving your company access to low-cost and free IP calling, a hosted system puts a huge range of smart call management features at your fingertips. Mobiles and other devices can also be integrated, so you have powerful tools at your disposal.
Perhaps most important is the degree of control a hosted system gives you. Your company’s entire communications, across multiple sites and countries, can be managed easily, right down to the individual user level, through a simple interface.
Hosted telephony is available to suit any budget, is usually charged monthly at a set price and there is no initial capital outlay.